Pleerity Enterprise Ltd
AI-Driven Solutions & Compliance
Terms of Service
These Terms of Service (“Terms”) govern the provision and use of services supplied by Pleerity Enterprise Ltd (“we,” “our,” or “us”). By signing a proposal, submitting payment, or otherwise engaging our Services, the individual or entity (“Client”) agrees to be bound by these Terms. If you do not accept these Terms, you must not access or use our Services.
Company Name: Pleerity Enterprise Ltd
Company No.: SC855023
Registered Address: 8 Valley Court, Hamilton ML3 8HW
Email: info@pleerityenterprise.co.uk
In the event of any inconsistency between these Terms and a signed proposal or service agreement, the latter shall prevail.
1. Services Provided
1.1 We deliver the following categories of professional services (collectively, the “Services”):
- (a) AI-powered workflow automation and system integration;
- (b) compliance and documentation services for landlords and property owners;
- (c) AI-enhanced market research for small and medium-sized enterprises (SMEs);
- (d) document automation solutions for legal and professional firms; and
- (e) professional and move-in/move-out cleaning services.
1.2 Each Service category may include specific deliverables, inclusions, or limitations described in the Client’s accepted proposal or service agreement. Those documents form part of these Terms.
1.3 All reports, automations, and related outputs are intended for general informational or operational purposes and do not constitute legal, financial, or professional advice. The Client remains responsible for independent verification of any conclusions or recommendations.
2. Client Responsibilities
2.1 The Client must provide accurate, complete, and timely information, materials, and approvals required for the delivery of the Services.
2.2 The Client shall ensure that all information supplied is lawful to share and does not infringe any third-party rights.
2.3 Timelines, deliverables, and performance depend on the Client’s cooperation. We are not responsible for delays, additional costs, or outcomes resulting from: (a) inaccurate, incomplete, or late information provided by the Client; (b) failure to grant access to required systems or premises; or (c) failure to review or approve deliverables within the agreed timeframe.
2.4 We may suspend or adjust delivery schedules if the Client’s actions or omissions prevent timely performance.
3. Payments and Refunds
3.1 All fees are payable in accordance with the invoice or payment link issued. Unless otherwise agreed in writing, payment is due immediately upon receipt.
3.2 Services may be suspended or withheld until payment is received in full. Where payment is overdue, we may charge interest at the statutory rate applicable under the Late Payment of Commercial Debts (Interest) Act 1998.
3.3 Payments are processed securely via Stripe or other approved payment processors. The Client is responsible for any bank or transfer charges applied by their payment provider.
3.4 Unless otherwise stated in a specific service agreement, all payments are non-refundable once processing, automation setup, or document generation has commenced.
3.5 Refunds will be issued only in cases of verified service error that materially affects the deliverable, as determined by Pleerity Enterprise Ltd after internal review.
3.6 Once a digital document, report, or automation has been delivered, it is deemed a completed service and not eligible for refund.
4. Cancellations
4.1 The Client may cancel a booked Service by providing written notice to info@pleerityenterprise.co.uk prior to commencement of work. “Commencement” means the earlier of: (a) allocation of staff time or resources to the Service; (b) initiation of automation setup, document generation, or research activity; or (c) scheduling of a site visit for cleaning or compliance inspection.
4.2 If cancellation occurs before commencement, any pre-paid amounts may be refunded less applicable transaction or administrative fees.
4.3 Once commencement has occurred, fees become non-refundable. Where partial work has been completed, we may, at our discretion, issue a pro-rata credit towards future services.
4.4 We reserve the right to cancel, suspend, or withdraw Services at any time if the Client: (a) fails to make payment when due; (b) breaches these Terms; (c) provides false, misleading, or unlawful information; or (d) engages in conduct that may damage our reputation or interfere with service delivery.
4.5 In such cases, we are not liable for any resulting loss or inconvenience.
5. Intellectual Property
5.1 All templates, systems, reports, automation workflows, and related materials created or supplied by Pleerity Enterprise Ltd (“Materials”) remain our sole intellectual property, unless expressly transferred in writing and signed by both parties.
5.2 The Client receives a non-exclusive, non-transferable, and revocable licence to use the delivered Materials solely for its own lawful internal business purposes. The Client may not reproduce, modify, resell, distribute, or sublicense any part of the Materials without our prior written consent.
5.3 All data, documents, or content provided by the Client remain the Client’s property. The Client grants us a limited licence to use such materials solely for the purpose of delivering the Services.
5.4 Where Services involve AI-generated or automated content, all intellectual property in the resulting outputs shall vest in Pleerity Enterprise Ltd until payment is received in full, after which the Client’s usage rights under Clause 5.2 apply.
5.5 Nothing in these Terms transfers ownership of our proprietary methods, automation designs, or underlying technology.
6. Confidentiality
6.1 “Confidential Information” means any business, financial, technical, or operational information disclosed by either party in connection with the Services, whether in oral, written, or electronic form, that is not publicly available.
6.2 Each party shall keep all Confidential Information strictly confidential and shall not disclose it to any third party without prior written consent, except: (a) to employees, contractors, or approved service providers who need the information to perform their duties and are bound by equivalent confidentiality obligations; (b) as required by law, regulation, or court order; or (c) as necessary to perform the Services through approved partners and third-party processors, including but not limited to Zoho One, Google Workspace, Stripe, and OpenAI, as described in our Privacy Policy.
6.3 Each party shall use Confidential Information only for the purpose of fulfilling its obligations under these Terms and shall take reasonable measures to protect it from unauthorised access or disclosure.
6.4 These confidentiality obligations shall survive termination of the Services for five (5) years, or longer where applicable to personal data under UK GDPR.
7. Limitation of Liability
7.1 Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.
7.2 Except as stated in Clause 7.1, Pleerity Enterprise Ltd shall not be liable for any: (a) indirect, incidental, special, or consequential loss or damage; (b) loss of profits, revenue, data, goodwill, or business opportunities; or (c) loss or corruption of digital files or automation outputs arising from third-party platform errors, outages, or client misuse.
7.3 Our total aggregate liability under these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by the Client for the specific Service giving rise to the claim.
7.4 We are not responsible for delays, failures, or performance issues caused by events beyond our reasonable control, including but not limited to internet disruptions, third-party service failures, regulatory changes, or acts of nature (“Force Majeure”).
7.5 The Client acknowledges that the fees reflect this allocation of risk and that this limitation is a fundamental basis of the bargain between the parties.
8. Termination of Services
8.1 We may suspend or terminate the Services immediately, without liability, if the Client: (a) fails to make payment when due; (b) breaches these Terms and does not remedy the breach within seven (7) days of written notice; (c) provides false, misleading, or incomplete information; or (d) uses the Services for unlawful, unethical, or fraudulent purposes.
8.2 Either party may terminate the Services by written notice if the other party becomes insolvent, ceases trading, or is otherwise unable to meet its obligations.
8.3 Upon termination, all fees accrued or invoiced up to the effective date of termination shall become immediately payable. We may retain any prepaid amounts to cover work completed or resources allocated prior to termination.
8.4 Upon termination, client data will be handled in accordance with our Privacy Policy, including secure retention or deletion after the applicable period.
8.5 Clauses relating to confidentiality, intellectual property, limitation of liability, and governing law shall survive termination.
9. Data Protection
9.1 We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
9.2 Personal data will be collected, used, stored, and retained only as necessary to deliver the Services and as described in our Privacy Policy. Processing is carried out on lawful bases including contractual necessity, legal obligation, and legitimate interests.
9.3 By engaging our Services, the Client acknowledges and agrees to such processing as described in the Privacy Policy. Where consent is required, it may be withdrawn at any time, although this may affect our ability to provide certain Services.
9.4 We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Approved third-party processors—including Zoho One, Google Workspace, Stripe, and OpenAI—process data only under our instructions and in compliance with UK GDPR requirements.
9.5 Where personal data is transferred or stored outside the UK, we ensure that adequate safeguards are in place in accordance with Chapter V of the UK GDPR.
9.6 In the event of a data breach affecting personal data, we will notify affected clients and, where required, the Information Commissioner’s Office (ICO) in accordance with applicable law.
10. Governing Law and Dispute Resolution
10.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of Scotland.
10.2 The parties shall attempt in good faith to resolve any dispute arising under these Terms through informal discussion or mediation before commencing formal proceedings.
10.3 The Scottish courts shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising from or in connection with these Terms.
10.4 If any provision of these Terms is held to be invalid or unenforceable, that provision shall be interpreted to the minimum extent necessary to remain valid, and the remaining provisions shall continue in full force and effect.
11. Contact Information
All notices or correspondence relating to these Terms should be directed to:
Pleerity Enterprise Ltd
8 Valley Court, Hamilton ML3 8HW
Email: info@pleerityenterprise.co.uk
Tagline: AI-Driven Solutions & Compliance
12. General Provisions
12.1 Entire Agreement – These Terms, together with any accepted proposal or service agreement, constitute the entire agreement between the parties and supersede all prior discussions, communications, or representations, whether oral or written.
12.2 Amendments – Any modification of these Terms must be made in writing and agreed by both parties.
12.3 Notices – Notices shall be deemed received when sent by email to the addresses specified above or by registered post to the registered address of either party.
12.4 No Waiver – Failure or delay by either party to enforce any provision shall not constitute a waiver of that provision.
12.5 Assignment – The Client may not assign or transfer any rights or obligations under these Terms without prior written consent.